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Were you the victim of flooding last July?

..if so you should have received a letter from Thames Water offering a free survey of your property to check what they call “sewer flooding resistance”. The letter was dated 24th May & states that they need to hear back from you within the month or else they will remove you from their list (based presumably on the online form they asked affected households to fill in at They go on to stress that the offer of the survey & any subsequent installation of flood protection does not imply that Thames Water are accepting liability for damage cause by any previous flooding at your property.

For more information you can go to or call their customer helpline on 0800 316 9800.


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